Terms & Conditions shipment process

1. Once the customer takes possession of a receipt, he in effect accepts the terms and condition of the service contract mentioned above.

2. This agreement outlines the terms of the relationship between the parties involved in the shipment process, starting from the goods reception at the company's warehouse in Dubai, through invoicing of charges, all the way to the delivery at a warehouse in Douala or any other agreed location. Any services provided by the company are specified in the clauses of this agreement, or in a document that materializes an agreement between the parties..

3. In addition to the general terms and conditions laid down by this present contract, the relationships between parties are equally regulated by laws and governing international transportation of goods by sea, air,especially the Hamburg’s rule and varsovie convention as the case may be.

4. The details of goods as laid down in the invoice are based on what the customer declares and not verified by company. The customer’s declaration only saves the purpose of identifying the goods in the event where such identification cannot be done immediately at point of retrieval.

5. Company cannot determine the state of goods deposited in its warehouse. Its responsibility is limited to providing warehousing services and conservation of the in conformity with the standard practice of such operations.

6. The company cannot be held responsible for delays resulting from circumstances beyond its control such as force majeure, delay due to customs procedures, delay due to the shipping company, communication breakdown.

7. The company be held responsible for any indirect, special or incidental damage on goods resulting from delays and other.

8. The company’s point of receipt of cargo in Douala is the JAKO’s warehouse located to Yassa. However ,the company reserves the right to move its warehouse to any location, in which case it shall utilize all means at its disposal to communicate this changes to its customers.

9. Customer is expected to provide contact details through which the company can inform them of any relevant issues relating to their goods. This contact must comprise of a mobile phone number (compulsory) plus whatsapp number, a fixed phone number, a fax number  and emails ID.

10.The company shall contact the customer through a phone call, a SMS. The sending of an SMS shall be considered as adequate evidence that customer has been contacted.

11.The customer must fulfill his obligation by paying the 50% of the charges if he is loading used items and  the total amount of his invoice once the goods arrive to sea port. Only the company reserves the right to allow the customer pay at least 80% of it invoice upfront at the arrival date of the goods at sea port/airport in Douala, in which case the balance must be payable before reception of goods.

12.In case the customer has not paid the full amount of the invoice or the partial amount as stipulated in point 11, at the unloading of container, the goods shall be kept in the company’s warehouse with the customer paying a penalty of 10.000FCFA per line and day.

13.The company is not responsible for the customer’s absence at the time of unloading of goods from the container. The customer will not be exempted from the warehousing charge if his absence is a result of impossibility to contact him due to communication breakdown , wrong contact details , change of phone numbers, loss of phone or any other elements stipulated in point 6.

14.Goods kept in the company’s warehouse are subject to a warehousing charge payable by customer prior to getting into possession of his goods. This charge is set at 5000FCFA per days. Beyond 45 days and upon the company having contacted the customer 5 times, the goods shall be auction to the public through a bailiff.

15.All customers complaints relating to damaged goods, or any damages due to shipping company or Air company should be addressed directly to the company as per laws which regulate the activities. Company shall not be directly by the company or its workers.

16.In case the company responsibility is determined, it shall arrange to indemnify the customer within reasonable period of time during which the customer is expected to wait. Unless particularly agreed between parties , the amount of indemnification cannot exceed 50% of amount of invoice charged to the customer by the company for services rendered by the company to the customer.

17.Offloading to the container are under the customer’s responsibility who is expected to be vigilant vis-à-vis of his goods .

18.The customer is expected to be present during offloading of his goods from the container in order to avoid subtraction of good by carriers.

19. To ensure prompt attention, customers or their representatives must report all complaints while goods are being unloaded from the containers. Please note that all complaints will not  be taken into consideration.

20.In case where the terms and conditions laid down in this agreement  cannot resolve particular issues, the parties agree to resort to a friendly arrangement in the absence of which only the courts of Dubai are deemed competent to find a solution.

21.The customer can arrange insurance for shipper covering the actual cash value in case of loss or damage of his shipment.

22.After loading of fragile goods (windscreens ,TV, or any items made in glass) we are not responsible of any breakage or damage due to transportation.

23.In care of lost of the shipment the company will cover only 15% of the bill for the lost items.